SPX – Interactive Voice Response

Business Description

Interactive Voice Response (IVR) Software Solutions Company

Our client, a private fast growth global technology firm, code named SPX, CO. who is a market leader in Interactive Voice Response (IVR) software solutions is now seeking a strategic buyer.

The Company:

A unique opportunity has arisen for a strategic investor to purchase SPX, Co, a leading provider of Interactive Voice Response (IVR) software solutions.  Established in 1994, SPX, Co. specializes in database integration, telephony and speech technologies. Their front running product IVR software enables inbound & outbound feature-rich IVR solutions that utilizes customer service and streamline internal processes.

Time has come to usher in a new era of smart customer service. SPX, Co has the technology available to drastically change the outlook of a sales oriented business by increasing revenue per call and reducing over-all costs.

The Technology and Service Solutions:

Cutting-edge products recognized by industry experts:

  • The flagship product is a cutting edge enterprise IVR solution that focuses on auto-attendants, automated payments, fax applications, notification, polls and surveys.
  • Product includes ability to choose between IVR in-house application or utilizing their professional services or buying the product out right.
  • Rapid IVR has the most advanced tools for customization for business process, specific enterprise workflow and internal database etc.

Applicability of product to a range of industry segments and regions:

  • Key client sectors include: Financial Services, Government, Law Enforcement, Healthcare, Education, Insurance and Utilities
  • Geographies: USA, Canada, UK, Australia, UAE

Highly skilled low cost developer employee base:

  • SPX, Co. has established low cost development centers that provide an employee base of the highest quality. Among their employee base include IT, telecommunications and telephony experts.

Entry point into the large and rapidly growing IVR marketplace:

  • Globally speech technology is being implemented in Federal States, local governments for homeland security and law enforcement.
Value Proposition:

SPX, Co is dedicated to providing its clients with a competitive edge via adaptive technologies.

  • The flagship product is a cutting edge in self-service solution that focuses on 24/7 automated access from anywhere at any time with any phone.
  • Self-service portals has multi-channel set up that reaches every user including elderly and disabled.
  • IVR software reuses existing infrastructure and web content investments.
  • The product suite was developed for global use and is multi lingual.
  • The product is a proven flexible and scalable solution to support IVR solutions across many key industries globally, thus is perfectly positioned to exploit the rapidly growing demand for IVR solutions.
Market Outlook

The rapid expanding market of IVR Software is seeing a growth into Customer Relationship Management Services (CRM) and Enterprise resource planning (ERP) systems. Strategically IVR is designed to improve customer experience and reduce cost for both Marketing and IT.